1. Introduction

The website https://eurotel.gr/ (hereinafter referred to as the "Website") belongs to the EUROTEL GROUP, comprising the following companies:EUROTEL HOSPITALITY – Hospitality Management Products and Services S.A. , EUROTEL HOSPITALITY CYPRUS LIMITED , EUROTEL LEADER IT S.A. and EMINENCE HOSPITALITY SINGLE MEMBER S.A. 

The EUROTEL Group operates in the hospitality, wellness, and food service industries, offering a combination of international technological solutions together with outstanding local expertise and personalized support to businesses operating in these sectors.

The company EUROTEL HOSPITALITY – Hospitality Management Products and Services S.A. with distinctive title “ EUROTEL HOSPITALITY SA” (hereinafter the "Company"), operating in Greece and having its registered office at 11 Velestinou Street, Neo Heraklio, Attikis, Greece, VAT No. 999400179, GEMI Registration No. 005581901000, and in Cyprus under the name EUROTEL HOSPITALITY CYPRUS LIMITED, having its registered office at 67 Limassol Avenue (VISION TOWER, Floor 4, 2121 Aglantzia), Nicosia, Cyprus, Registration No. HE 144287 and Tax Identification No. 12144287R, operates and administers the Website https://eurotel.gr/ under the terms and conditions set out below, for the purpose of providing information to users regarding the products and services offered by the Group companies and, where applicable, by third parties.

More specifically, users may browse the Website to become acquainted with the products and services offered throughout the Group via the available hyperlinks. Through the Website, users may also, express their interest in the Company's products and services by completing the relevant contact form, subscribe to the Company's newsletter, submit an expression of interest for available job vacancies; and access the ticketing system by completing the relevant online form. 

Furthermore, this Website provides users, through hyperlinks, with access to the websites https://leaderit.gr/ and https://www.eminence-hospitality.com/, which are operated and managed respectively by the other two companies of our Group, EUROTEL LEADER IT S.A. and EMINENCE HOSPITALITY SINGLE MEMBER S.A. Each of these websites is governed by its own specific Terms and Conditions of Use, which users are required to read carefully and understand before using them.

IT IS THE USER'S RESPONSIBILITY TO READ CAREFULLY, PRIOR TO USING OUR WEBSITE, AND TO UNDERSTAND THE TERMS AND CONDITIONS GOVERNING ITS USE.

ACCESS TO AND USE OF THE WEBSITE IS AVAILABLE ONLY TO USERS WHO AGREE TO THE TERMS AND CONDITIONS SET OUT BELOW.

IF A USER DOES NOT AGREE WITH ALL OF THESE TERMS OF USE, ACCESS TO AND USE OF THE WEBSITE IS NOT PERMITTED.

2. Acceptance of Terms

Any person accessing and using this Website shall be deemed to have been informed of, to consent to, and to unconditionally accept these Terms and Conditions, which comply with applicable Greek law.

Failure by a user to comply with these Terms releases the Companies from any liability towards any person or legal entity who may be affected.

The user acknowledges and accepts that the Company may amend these Terms at any time without prior notice by updating this text to reflect any amendment or addition.

Users are responsible for reviewing these Terms regularly in order to remain informed of any amendments or additions.

3. Use of the Website

Users may browse and use the Website solely for lawful purposes. In particular, users may:

(a) browse the Website and the websites of the Group companies accessible through the hyperlinks provided, in order to obtain information regarding the functions, features, applications, products, and services offered by the Group companies or by third parties who have authorized the display of their products on the Website;

(b) subscribe to the Company's newsletter by completing the required contact information in the relevant subscription form. The newsletter is intended to inform subscribed users about the Company's new products and services

Users may unsubscribe from the newsletter at any time either by selecting the "unsubscribe" option included in the newsletter or by sending an email to dataprotection@eurotel.gr, expressly stating their wish to unsubscribe and discontinue receiving newsletters from the Company. The Company shall comply promptly with such request.

(c) express their interest in purchasing products presented on the Website by completing the relevant contact form;

(d) express their interest in current and/or future employment opportunities;

(e) obtain access to the ticketing system by completing the relevant online form.

The Company collects and processes the personal data provided by users through the forms referred to in Sections 3(b), 3(c), and 3(d) in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019, in the manner and for the purposes described in Section 4 below.

Any sections of the Website or services which, by law, are intended exclusively for adults may not be used by minors. The Company shall bear no responsibility if minors, of their own initiative, access such pages or use services that may be considered inappropriate for them.

3.1 Links to Third-Party Websites

The Website may contain references to websites belonging to third parties other than the Group companies and/or may currently or in the future provide access to third-party websites through hyperlinks or advertising banners created by other persons or legal entities.

Such links are provided solely for the convenience of users and to offer additional useful information. Access to and use of such links are entirely at the user's own risk. The respective websites are governed by their own terms of use, for which the Company bears no responsibility and with which it has no affiliation.

The Company assumes no responsibility and provides no guarantee whatsoever regarding the content, privacy policies, legality, completeness, accuracy, timeliness, quality of services, or security of any third-party websites linked to this Website, nor for the servers through which this Website and such third-party websites are made available to users. Furthermore, the Company shall not be liable for any malfunction or improper operation of third-party websites, nor for any damage or loss suffered by users as a result of accessing or using the information, services, or products made available through such websites.

4. Privacy Policy – Personal Data

4.1 Categories of Personal Data and Method of Collection

The Company processes users' personal data in a fair, transparent, and lawful manner, exclusively for the specific purposes set out in these Terms.

The personal data processed by the Company are limited to what is strictly necessary for achieving those purposes, are kept accurate and up to date, are retained only for the period required by the relevant processing purpose and applicable legislation, are protected by appropriate technical and organizational security measures, and are not disclosed to third parties that do not ensure an adequate level of data protection and security.

Personal data may include, among other things, the user's first name, surname, postal address, email address, telephone number, as well as information contained in the user's curriculum vitae (CV).

The Company does not process information that has been anonymized so that the individual can no longer be identified.

Personal information may be collected directly from the user or from other individuals or organizations.

Users' personal data are collected directly from them when they complete the electronic forms referred to in Sections 3(b), 3(c), and 3(d) above; or contact the Company via email using the published corporate email addresses for the purpose of obtaining information, receiving support regarding the Company's or the Group companies' products and services, or submitting a curriculum vitae (CV). 

4.2 With Whom We Share Your Personal Data

Your personal data are shared internally within our Company among the relevant departments where necessary in order to provide the requested services and achieve the intended purpose.

Such internal sharing is carried out on a strict need-to-know basis and by using the highest level of security reasonably available.

Your personal data may also be transferred outside the European Economic Area (EEA).

While certain countries have been recognized by the European Commission as providing an adequate level of legal protection for personal data, transfers to other countries are carried out only where appropriate safeguards have been implemented.

Such safeguards may include, among others, contractual obligations designed to ensure an adequate level of protection for personal data.

4.3. Data Controller

Personal data are collected by duly authorized employees of the Companies.

For this Website (Eurotel.gr), the Data Controller is the Company. Users may contact the Data Controller at: dataprotection@eurotel.gr

4.4. Use of Personal Data

The Company uses users' personal data for the following purposes:

(a) To contact users via the telephone number or email address provided when completing the relevant product or service enquiry form, in relation to the products and services offered by the Companies.

(b) To send the Company's newsletter to the email address provided by the user during subscription.

(c) To monitor the proper operation of the Website and improve its functionality and performance by processing technical information such as: Internet Protocol (IP) address; browsing patterns; information relating to the use of the Website; browser history; geolocation data; HTTP protocol information; and other similar technical information. 

Such data are maintained in aggregated form wherever possible so that individual users cannot be identified.

This Website uses Google Analytics, and by browsing this Website the user consents to the anonymous recording of interactions exclusively with this Website (for further information, users may consult Google's documentation via link: How Google protects your data in Analytics).

4.5. Security of Personal Data

The Company implements all appropriate organizational and technical measures designed to protect personal information against:loss; alteration; misuse; unauthorized access; disclosure; distortion; accidental destruction; and any other form of unlawful processing. The Company also ensures that personal data are collected and processed lawfully and fairly and are stored securely in accordance with the applicable provisions of Greek and European legislation governing the protection of personal data, as well as the decisions of the Hellenic Data Protection Authority and other competent supervisory authorities.In particular, the Company fully complies with the applicable legislation and continuously endeavors to maintain compliance with all relevant legal requirements.

Access to users' contact information provided to the Company, as described in Section 3 of these Terms, is restricted exclusively to authorized personnel who are bound by confidentiality obligations and are required to make every reasonable effort to prevent unauthorized disclosure or access.

The Company expressly states that it will never request confidential or sensitive information from users in order to enable them to use the Website or through any telephone or electronic communication, except in the circumstances expressly referred to in Section 3, where the user voluntarily provides such information. Should any person claiming to represent the Company request sensitive or confidential information, or should a user have any doubts regarding the security of their personal data, the user should immediately notify the Data Controller.

4.6. User Rights

The Company takes all appropriate measures to comply with applicable Greek and European data protection legislation so that users are informed of, and be able to exercise, all rights relating to the processing of their personal data.

These rights include:

• the right of access to personal data; 
• the right to rectification or completion of inaccurate or incomplete data; 
• the right to erasure ("right to be forgotten"), where the legal requirements are met; 
• the right to restriction of processing personal data pursuant to Article 18 GDPR; 
• the right to data portability; 
• the right to object to processing personal data pursuant to Articles 21 and 22 GDPR; 
• the right to withdraw consent at any time, where processing personal data is based on consent; and 
• the right to lodge a complaint with the competent supervisory authority where the user believes that their rights have been infringed. 

With regard specifically to the newsletter service, users may unsubscribe at any time by following the relevant unsubscribe instructions, thereby terminating the processing of personal data associated with that service.

Users may exercise any of the above rights by submitting a written request to:

dataprotection@eurotel.gr

Any request submitted by a user should be accompanied by appropriate proof of identity and all information necessary to process the request (for example, identification of the data to be corrected where the right to rectification is exercised).

The Company may request additional information where necessary to verify the identity of the applicant.

The Company will make every reasonable effort to respond to all requests as promptly as possible and, in any event, within one (1) month from receipt of the request.

Where users believe that their rights and freedoms regarding the processing of their personal data have been violated, they have the right to file a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

5. Cookie Policy

The Website may collect user identification information through technologies such as cookies. Cookies are small text files stored on each visitor's device. They do not access or obtain knowledge of any document or file stored on the user's computer. Cookies are used to facilitate users' access to specific Website services, compile statistical information, and identify the areas of the Website that are useful or popular. The information collected may also include: the type of browser used; the type of device; the operating system; the Internet service provider; and other similar technical information. The Website currently uses the following cookies:

Cookie

Purpose

_ga

Google Analytics

_ga_1N9BJLYWSK

Google Analytics

cookieyes-consent

Stores the user's cookie consent preferences.

eurotel_session

Maintains the user's session (e.g., login status and preferences).

XSRF-TOKEN

Enhances Website security by helping prevent Cross-Site Request Forgery (CSRF) attacks.

Users may accept or reject cookies when entering the Website by selecting the cookies they wish to allow during browsing. Users may also manage cookies according to their preferences. More information is available at aboutcookies.org. Users may delete cookies already stored on their devices and configure most browsers to prevent the installation of cookies. However, in such a case, users may need to adjust certain preferences each time they visit the Website, and certain services or functionalities may not operate properly.

6. Intellectual and Industrial Property Rights

The Website constitutes intellectual property of the Company that operates it. Any unauthorized appropriation, modification, reproduction, redistribution, or other exploitation of the Website or its contents without the Company's prior written consent is strictly prohibited. All Website content, including, without limitation: texts; graphics; designs; trademarks; logos; domain names; and any other material, constitutes intellectual and/or industrial property belonging either to the Company, the Group companies, or third parties who have granted the necessary rights for their use. Without prior written authorization from the relevant rights holder, it is expressly prohibited to: reproduce; copy; distribute; transmit; publicly display; translate; adapt; or otherwise exploit any part of the Website or its content. Access to the Website does not grant users any license or right to use any trademarks, logos, trade names, or other distinctive signs displayed therein. Exceptions apply only where expressly permitted by applicable law, provided that the nature of the content is not altered and its source is properly acknowledged. Users further undertake not to remove, alter, conceal, or otherwise interfere with any copyright notice, trademark, logo, ownership notice, or any indication of intellectual or industrial property rights appearing on any content or product accessible through the Website.

7. Infringement of Third-Party Rights

The Company fully respects the intellectual and industrial property rights of third parties and expects Website users to do the same. If a user believes that any intellectual or industrial property right has been infringed through the Website, the user is requested to notify the Company by email at: dataprotection@eurotel.gr

The notice should include:

• a description of the allegedly infringed right and the alleged infringement, including the relevant Website link where the infringement occurs; 
• the user's full name, address, telephone number, and email address; 
• a statement confirming that the user is the lawful owner or authorized representative of the relevant intellectual or industrial property right; and 
• supporting documentation establishing ownership or authority (such as trademark registration certificates, powers of attorney, or similar documents). 

8. Amendments to the Terms – Restriction of Use

The Company may amend these Terms at its sole discretion.Any amendments shall become effective upon their publication on the Website.The Company also reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate access to all or part of the Website or its content for any user.The Company may terminate a user's access to the Website in cases of breach of these Terms, particularly in cases involving infringement of intellectual or industrial property rights of the Company or third parties, or violations of civil, criminal, or administrative law.Users acknowledge that the Company shall not be liable for any restriction or termination of access to the Website.

9. Limitation of Liability

Except where otherwise required by mandatory law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages, including, without limitation, damages arising from: loss of profits; loss of revenue; loss of data; or loss of use of data, whether arising in contract, tort, or otherwise, resulting from or relating to access to or use of the Website or any content made available on or through it. Any warranties are limited to the maximum extent permitted under applicable law.

10. Governing Law

These Terms and any amendments thereto shall be governed by and construed in accordance with the laws of Greece. Any dispute arising out of or in connection with these Terms shall fall within the exclusive jurisdiction of the competent courts of Athens, Greece.

11. Miscellaneous

The Company's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it be deemed to amend these Terms or create any rights in favor of users. If any provision of these Terms is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected. The Company reserves the right to amend any invalid or unenforceable provision within a reasonable period so that it reflects the original intent as closely as possible while remaining legally valid.

12. Contact

Should users wish to contact the Company regarding these Terms and Conditions of Website Use, they may do so by email at: marketing@eurotel.gr